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Returns & Exchanges

RETURNS

We take pride in all our products, but we understand that it doesn’t always meet everyone’s needs. For this reason, we’ve implemented a 100% satisfaction guaranteed return policy. This policy is valid for 365 days after the original date of purchase.

If for any reason you are unsatisfied with our products, please email us at info@velvetteorganics.com to give us your feedback and concerns about the product. Please also include pictures of the product, both front and back for our reference.

Once we receive your email, we will send you returns instructions within 3-5 business days. Don't worry, the return shipping is on us!

Please fill out the return form, package the product carefully and mail to:

Velvette Organics Inc.
Attn: Returns 
700-1816 Crowchild Trail NW,
Calgary, AB, Canada T2M 3Y7

Once the product has been received, inspected and processed, we will immediately issue a refund to you. 

PARTIAL REFUNDS

There are certain situations where only partial refunds are granted. Unfortunately, if the product is over half used and a valid return reason cannot be provided, we will be unable to provide a full refund. In such cases, the refund amount will be judged on a case-by-case basis. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your credit card account again. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@velvetteorganics.com

SALE ITEMS

Sale items have the same return policy.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@velvetteorganics.com and send your item to:

Velvette Organics Inc.
Attn: Exchanges 
700-1816 Crowchild Trail NW,
Calgary, AB, Canada T2M 3Y7

The shipping cost for the replacement product will be covered by Velvette Organics. 

SHIPPING

To return your product, you should mail your product to:

Velvette Organics Inc.
Attn: Shipping 
700-1816 Crowchild Trail NW,
Calgary, AB, Canada T2M 3Y7

All shipping costs will be covered by Velvette Organics.

Depending on where you live, the time it takes for your product to reach either our headquarters or your address may vary. All our products will be shipped with tracking numbers, but we cannot guarantee that we will receive your returned item. No refund will be issued If the item is not received.