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FAQ

PRODUCT QUESTIONS | PLACING AN ORDER | SHIPPING AND RETURNS | AFFILIATES | WHOLESALE

PRODUCT QUESTIONS

Why would I put oil on my face, body and hair?
There are thousands of different plant oils, all of which have different textures, properties and benefits. By choosing the right oils that are suitable for your application, they can be incredibly nourishing and beneficial! Our bodies naturally produce oils, and are vital to keeping our skin and hair hydrated. Should they become depleted, the best way to replenish them is by using organic plant oils!

Many people are worried that by putting oils on their skin or hair, they will feel greasy, stick or oily. Some others are concerned about clogged pores and acne. We have chosen to only use plant oils that are won't clog pores (non-comedogenic) and won't leave a greasy or oily residue. Our oil blends absorbs quickly into the skin, with textures ranging from a light, non-greasy finish, to a rich, velvety, cream-like touch! 

For more information, please visit our All About Oils article.

Which facial oil should I use?
Our facial oils range from light to rich in texture, and have been formulated for 3 different skin types: Normal/Combination, Dry, Mature/Extra-Dry. Please refer to our Find Your Match page for more details! 

What is the difference between the day & night facial oils? 
We created a day and night Facial Oil for each skin type. Our day facial oils are lighter than the night facial oils.

Throughout the day, your skin will sweat and produce sebum, whereas at night, your metabolic rate slows down so your skin produces less oil. Your skin produces more oil during the day than night, which is why we recommend using a lighter oil during the day and a richer oil at night.

Our day facial oil acts as a light daytime moisturizer or makeup primer, and our night facial oils works as a sleeping mask. The night facial oils also contain powerful plant extracts, which are more effective when given ample time to soak in overnight.

We've designed our products to compliment any beauty routine. Some of our customers prefer to use both the day and night oils in the routine, and some will use just the day or the night. It's all up to you!

I have oily skin, will these oil blends work for me?
Excess oil production may be caused by a variety of factors, from genetics to hormones. Sometimes, oily skin may occur when the skin’s oil glands tries to overcompensate dryness by producing more oil.

For people with oily skin, we recommend using our lighter facial oil ranges, the Normal Skin Facial Oils. The use of these oils may help regulate oil production and potentially reduce acne. If further hydration is needed, you may choose to try our Dry Skin Facial Oils instead.

I have eczema, will these oil blends work for me?
People with eczema often have dry, irritated skin. We recommend trying the Dry Skin Facial Oils which contains various anti-inflammatory oils, like hemp seed oil. Hemp seed oil is rich in chlorophyll which attributes to its green color, and may help soothe redness and irritation. If the Dry Skin Facial Oils are not providing the right level of hydration, please feel free to move up or down a level to our facial oils for normal or mature skin.

Can I wear the facial oils under makeup?
Yes! Our facial oils absorb quickly into the skin and won't leave an oily residue. The facial oils will create a very nice smooth base for makeup application. We recommend using the day time facial oils as a makeup base.

What's in the Premium Hair Oil? 
Our Premium Hair Oil features a blend of both sealing and nourishing oils, oils that are able to penetrate into the hair shaft to provide rich nutrients, and oils that seals the outside of the hair shaft to protect it from the elements and give it shine. For the ingredient list, please see the Premium Hair Oil product page.

How do I use the Premium Hair Oil?
Apply 1-4 drops to the palm of your hands, spread them on your hand and gently distribute to the ends of dry or damp hair. Some of our customers have infused it into their favorite products and have used it as a hair treatment mask as well. For the full instructions, please visit the Premium Hair Oil product page.

How does the Essential Body Oil work?
Our Essential Body Oil is meant to be a replacement for your body lotion. Instead of having to pump body lotion many times to cover one limb, 2-3 pumps is all you need for your whole body! It applies best to damp skin, but will also work great on dry skin. Simply apply to the skin as needed. For the full instructions, please visit the Essential Body Oil product page.

What is the shelf life/expiration date of a product?
Please check the back of the product box for the period after opening symbol. We have included Vitamin E (Tocopherol) into our products, which helps reduce the rate of oxidation in the product. Please also store the products in a cool, dark area away from light in order to extend shelf life. If you detect any changes in smell, it may have oxidized.

PLACING AN ORDER

Is there sales tax?
Sales tax is only charged for Canadian orders. The GST/PST/HST will be automatically calculated after your address is entered.

What if an item is out of stock?
If an item is out of stock, your purchase will not complete and you will not be charged. You can choose to be informed by an email once an item becomes available by subscribing to the wait list.

How do I make changes to my order?
We dispatch your order within 2-3 business days after your order is made. If you would like to make changes to your order, please Contact Us as soon as possible at info@velvetteorganics.com and we will try our best to make the changes you require.

SHIPPING & RETURNS

Where do you ship orders?
We ship worldwide!

How much will it cost to ship my item?
We are happy to offer FREE SHIPPING for all Canadian and USA orders over $100! For purchases under $100, we charge a flat rate shipping charge of $7. For international orders outside of USA, we ship via DHL. Please refer to the Shipping guide for more information.

Where is my order?
We include tracking with every order. If the tracking number does not work, please contact us and we will investigate the status of your order.

How do I return an item?
Please refer to our Returns & Exchanges guide.

AFFILIATES

Do you offer an affiliates program?
We currently do not have an affiliates program at this time. Please feel free to contact us at info@velvetteorganics.com if you have any further questions or have any ideas for partnership!

WHOLESALE

Do you offer wholesale opportunities?

Yes, we do offer our products at wholesale prices to eligible buyers. Please Contact Us for more information on our wholesale terms and order form.

Do you have a product catalogue we can refer to? 
Please download our latest product catalogue by clicking here!